Reference

Privacy Policy That Speaks Plainly

This page sets out what c880 records when you open an account, deposit with bKash, Nagad or Rocket, and move through the lobby — and what we never do with it.

Account and wallet detailsDevice and login recordsCookie preferencesRequest a copyAsk for a correction
c880 Privacy Policy That Speaks Plainly
REACH THE TEAM

Where To Send A Privacy Request

Privacy questions should not sit in a general queue. Send them to our support desk through live chat inside your account, and tell the agent you are writing about your data — the request is logged and routed to the team that handles it. Write from the mobile number or email already on your account, so we can match you without asking for documents twice. If you want a copy of what we hold, or a correction to a name or number, say so in the first message and include your account ID.

Live chat Open chat from your signed-in account and mark the message as a data request. We can see your account history while we reply, so nothing gets repeated.
Email desk Write to the address published on our contact page from your registered email. Attach nothing sensitive unless an agent asks for it first.
Wallet verification If a request touches a bKash, Nagad or Rocket transaction, we confirm the wallet number against the account before releasing any record.
HOW WE HANDLE IT

Data Handling You Can Follow Step By Step

Your account sits behind a password plus a one-time code sent to your mobile, and the cashier asks for your wallet PIN only inside your own bKash, Nagad or Rocket app — we never see it. Staff access to account records is limited to the team handling your case, and each lookup is logged. When you ask us to delete what we are not required to keep, we action the removable parts and tell you which records local law makes us hold on to.

Login and OTP

Every sign-in needs your password and a code sent to your registered number, so a stolen password alone does not open the account.

Cookie control

Essential cookies keep you signed in; measurement cookies can be switched off in your browser without breaking deposits or gameplay.

Retention

Transaction and gameplay records are kept for the period local law requires, then removed; marketing preferences are deleted as soon as you withdraw consent.

Your requests

Ask for a copy, a correction or a deletion through live chat or the published email, and we confirm in writing once the change is made.

Privacy Questions We Get Asked

These are the questions our Bangladesh support desk answers most often about account data, wallet records and cookies. If yours is not here, open chat from your signed-in account and an agent will take it from there.

We store the wallet number that sent the money, the amount, the transaction reference and the time. That is what lets us match the payment to your account and credit it correctly.

Yes. Ask through live chat or the published email from your registered number or address, and we send a summary of your account, wallet and gameplay records.

No. We share data only with the payment and technical providers needed to run your account, and only the parts required for that job.

Tell an agent in chat, or use the unsubscribe option in the message itself. We remove you from promotional sends and keep only the service notices your account needs.

Removable details are deleted. Transaction and gameplay records stay for the period local law requires, and we tell you in writing which records those are.

Only the essential ones. They keep you signed in and hold your language choice. Measurement cookies can be refused without affecting deposits, withdrawals or gameplay.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.